Shipping policy
MANEL SKIN
Last Updated: August 30, 2026
At MANEL SKIN, we are dedicated to delivering your favorite skincare products safely and efficiently across Pakistan. All shipments are dispatched from our central distribution hub in Peshawar.
1. ORDER PROCESSING TIME
Processing Window
Orders are processed and dispatched within 1–2 business days, Monday through Saturday.
Cut-Off Time
Orders placed before 3:00 PM PKT will begin processing on the same business day.
Orders placed:
-
After 3:00 PM PKT
-
On Sundays
-
On public holidays
will be processed on the next business day.
COD Verification
For Cash on Delivery (COD) orders, our team may contact you via phone, SMS, or WhatsApp to verify your delivery address and order details.
Unverified orders may experience a slight delay in dispatch.
2. DELIVERY TIMELINES & CHARGES
We partner with reliable courier services, including PostEx, to provide nationwide delivery coverage across Pakistan.
| Delivery Location | Estimated Transit Time | Flat Shipping Fee |
|---|---|---|
| Peshawar (KPK) | 2–4 Business Days | PKR 250 |
| Major Cities — Lahore, Islamabad, Karachi, Rawalpindi, etc. | 2–4 Business Days | PKR 250 |
| Rest of Pakistan & Remote Areas | 3–6 Business Days | PKR 250 |
FREE SHIPPING
We offer FREE Standard Shipping on all nationwide orders above:
PKR 2,999
3. PAYMENT METHODS
We offer flexible and secure payment options at checkout.
Cash on Delivery (COD)
Pay the full order amount in cash directly to the courier representative upon receiving your package.
Prepaid Options
Customers may also pay using:
-
Direct Bank Transfer
-
NayaPay
-
Easypaisa
-
Major Credit/Debit Cards
4. ORDER TRACKING
Once your parcel has been handed over to our courier partner:
-
You will receive a confirmation email and SMS.
-
Your message will include your Tracking Number.
-
A direct tracking link may also be provided.
You can track your shipment through the courier's tracking portal or contact our customer support team for assistance.
5. ADDRESS ACCURACY & UNSUCCESSFUL DELIVERIES
Correct Delivery Details
Please carefully check the following information before completing your order:
-
Complete delivery address
-
Active contact number
-
City/area
-
Nearby landmark, where applicable
Providing accurate information helps prevent unnecessary delivery delays.
Delivery Attempts
Our courier partner will generally attempt delivery up to 2 times.
If the courier is unable to contact you or no one is available to receive the package, the shipment may be returned to our warehouse.
Re-Dispatching Returned Orders
If a shipment is returned because of:
-
Incorrect or incomplete delivery address
-
Customer unavailability
-
Refusal to accept a COD order
-
Failure to receive the package
an additional delivery charge may apply for re-dispatching the order.
6. DAMAGED OR LOST PACKAGES IN TRANSIT
Damaged, Tampered or Leaking Packages
If your package arrives visibly damaged, tampered with, or leaking, please:
-
Take clear photos/videos immediately.
-
Do not discard the packaging.
-
Notify MANEL SKIN within 24 hours of receiving the package.
Providing photographic or video evidence will help us investigate the issue with the courier.
Lost or Missing Packages
If your tracking status shows "Delivered" but you have not received the package, please contact our support team immediately.
Similarly, if the courier officially declares your shipment lost in transit, contact us so that we can investigate the matter and, where applicable, arrange a replacement.
7. DISPATCH LOCATION & CONTACT INFORMATION
All MANEL SKIN shipments originate from our primary dispatch facility:
Brand Name: MANEL SKIN
Dispatch Facility:
Plot 78, Road B6, Industrial Estate
Hayatabad, Peshawar
Khyber Pakhtunkhwa, Pakistan
Email: info@manelskin.com
Phone / WhatsApp: 03359994664
MANEL SKIN
Safe. Reliable. Delivered Across Pakistan.
Thank you for choosing MANEL SKIN. We are committed to making your shopping and delivery experience as smooth and convenient as possible.