Refund policy – Manel Skin

Refund policy

MANEL SKIN

Last Updated: August 30, 2026

At MANEL SKIN, we strive to ensure that you are completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, we offer a straightforward 3-Day Refund & Return Policy from the date of delivery.

1. ELIGIBILITY FOR REFUNDS

To be eligible for a refund, all of the following conditions must be met:

3-Day Window

You must initiate your refund request within 3 days of receiving your shipment. Requests submitted after this period will not be processed.

Item Condition

The item must be:

  • Unused and unopened

  • In its original packaging

  • In the same condition as received

  • With all safety seals and protective covers intact

Due to hygiene and health standards for skincare products, opened or used products cannot be accepted for return.

Proof of Purchase

A valid receipt, order confirmation number, or other proof of purchase is required.

Note: Change-of-mind requests and products that have been opened or used are non-refundable.

2. NON-REFUNDABLE ITEMS

The following items are not eligible for a refund:

  • Items marked as Final Sale

  • Promotional gifts or clearance items

  • Products with broken safety seals

  • Products showing any signs of use

  • Refund requests submitted after the 3-day return window

3. RETURN PROCESS

Step 1 — Contact Support

Contact our support team within 3 days of receiving your package.

Please provide:

  • Your order number

  • A brief description of the issue

  • Photo/video evidence, if the item is defective or incorrect

WhatsApp / Phone: +92 335 9994664
Email: info@manelskin.com

Step 2 — Ship the Package

Once your return request is approved, you will be instructed to send the item to our designated warehouse facility.

Please ensure that the package is securely and safely packed to prevent damage during transit.

RETURN SHIPPING ADDRESS

MANEL SKIN
Plot 78, Road B6, Industrial Estate
Hayatabad, Peshawar
Khyber Pakhtunkhwa, Pakistan

4. INSPECTION & REFUND APPROVAL

Once your returned item is received at our facility:

  1. Our Quality Control team will inspect the returned product.

  2. We will verify its condition and the reason for the return.

  3. You will be notified via email or phone regarding the approval or rejection of your refund.

  4. If your refund is approved, it will be processed within 7–21 business days.

Approved refunds may be issued through:

  • Bank Transfer

  • Digital Wallet

  • Original Payment Method

The exact processing time may vary depending on the payment provider or financial institution.

5. RETURN SHIPPING COSTS

If the mistake is ours

If the return is due to a damaged, defective, or incorrect product delivered by MANEL SKIN, we will:

  • Cover the return shipping costs, or

  • Arrange a pickup where applicable.

Other Valid Returns

For other eligible returns, the customer is responsible for the return shipping costs.

Please note that original shipping charges are non-refundable.

6. CONTACT US

If you have any questions regarding your order or our 3-Day Refund & Return Policy, please contact us:

Brand Name: MANEL SKIN
Email: info@manelskin.com
WhatsApp / Phone: +92 335 9994664

Return Address:
Plot 78, Road B6, Industrial Estate
Hayatabad, Peshawar
Khyber Pakhtunkhwa, Pakistan

MANEL SKIN

Thank you for choosing MANEL SKIN.

We are committed to providing quality skincare products and a smooth customer experience.