Privacy policy – Manel Skin

Privacy policy

MANEL SKIN

Last Updated: August 30, 2026

At MANEL SKIN, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website, social media interactions, and customer support channels.

1. INFORMATION WE COLLECT

We collect information directly from you when you interact with our store, as well as certain information automatically through website technologies.

Contact & Order Information

We may collect:

  • Full name

  • Shipping address

  • Billing address

  • Phone number

  • Email address

Payment Details

Payment information may be processed securely through authorized payment gateways, including credit/debit cards and digital wallets.

MANEL SKIN does not store full payment card numbers on its own servers.

Account Credentials

If you create a customer account, we may collect:

  • Username

  • Password

  • Account preferences

  • Other information associated with your account

Customer Support Data

We may collect and retain messages, feedback, questions, complaints, and other information that you provide when contacting our customer support team.

Device & Usage Data

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Website activity and usage information

This information may be collected through cookies and analytics technologies.

2. HOW WE USE YOUR INFORMATION

We use your personal information for legitimate business purposes, including fulfilling orders, providing customer service, improving our website, and maintaining security.

Order Fulfillment

We use your information to:

  • Process and manage orders

  • Process or coordinate payments

  • Send invoices and order confirmations

  • Arrange shipping and delivery

  • Provide order updates

Customer Support

Your information may be used to:

  • Respond to inquiries

  • Manage returns and refunds

  • Resolve complaints or customer issues

  • Provide assistance regarding your orders

Marketing & Communications

If you opt in or subscribe, we may use your contact information to send:

  • Product announcements

  • Promotional offers

  • New product updates

  • Newsletter communications

You may opt out of marketing communications at any time.

Website Optimization

We may analyze website traffic and browsing behavior to improve:

  • Website speed

  • Navigation

  • User experience

  • Product availability

  • Overall website performance

Security & Fraud Prevention

We may use information to detect unauthorized transactions, prevent fraudulent activity, protect our customers, and maintain the security of our website and services.

3. INFORMATION SHARING & THIRD PARTIES

MANEL SKIN does not sell, rent, or trade your personal information to third parties.

We may share limited information with trusted service providers when necessary to operate our business and provide services to you.

Payment Processors

Information may be shared with authorized payment processors to:

  • Process transactions securely

  • Verify payments

  • Prevent fraudulent transactions

Logistics & Courier Partners

We may provide necessary customer information to our logistics and courier partners so they can:

  • Prepare shipping labels

  • Process shipments

  • Deliver orders to your specified address

  • Contact you regarding delivery when necessary

E-Commerce & IT Service Providers

We may use third-party providers for services such as:

  • Website hosting

  • Web analytics

  • Technical support

  • Automated email services

  • Other essential business technology

Legal Requirements

We may disclose personal information where required or permitted by applicable law, including in response to:

  • Court orders

  • Government requests

  • Legal proceedings

  • Regulatory requirements

  • Other lawful obligations

4. COOKIES & TRACKING TECHNOLOGIES

We may use cookies, web beacons, tracking pixels, and similar technologies to improve your website experience.

These technologies may be used to:

  • Remember items added to your shopping cart

  • Store your preferences

  • Recognize returning visitors

  • Analyze website activity

  • Monitor website performance

  • Improve our services

You can disable or customize cookies through your browser settings.

Please note: Disabling certain cookies may affect the functionality or performance of some website features.

5. DATA SECURITY & RETENTION

Data Security

We use reasonable technical, administrative, and organizational measures to help protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Where appropriate, we may use standard encryption technologies such as SSL/TLS to help secure information transmitted through our website.

Data Retention

We retain personal and order information only for as long as reasonably necessary to:

  • Provide our services

  • Complete transactions

  • Provide customer support

  • Resolve disputes

  • Prevent fraud

  • Maintain business records

  • Meet tax, accounting, legal, or regulatory requirements

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

6. YOUR RIGHTS & CHOICES

Depending on your location and applicable law, you may have certain rights regarding your personal information.

Access

You may request a copy of the personal information we hold about you.

Correction

You may request that inaccurate or incomplete personal information be corrected or updated.

Deletion

You may request deletion of your personal information, subject to applicable legal and regulatory retention requirements.

Marketing Opt-Out

You may unsubscribe from promotional communications at any time by:

  • Using the "Unsubscribe" link included in our marketing emails, or

  • Contacting us directly.

Please note that you may still receive essential transactional communications, such as order confirmations, shipping updates, or customer-service messages.

7. CHILDREN'S PRIVACY

MANEL SKIN does not knowingly collect or solicit personal information from individuals under the age of 18.

If we become aware that a person under 18 has provided us with personal information without appropriate parental or legal-guardian involvement, we will take reasonable steps to delete such information from our records.

8. CONTACT INFORMATION

If you have questions about this Privacy Policy, wish to provide feedback, or would like to exercise your privacy rights, please contact us:

Brand Name: MANEL SKIN

Email: info@manelskin.com

Phone: +92-335-999-4664

Address:
A7/13, H-Block Market
Valencia Town, Lahore
Pakistan

MANEL SKIN

Your Privacy. Our Responsibility.

We are committed to handling your personal information responsibly and taking reasonable measures to protect your privacy.